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Job description

As an Onboarding Specialist, you’ll be responsible for giving demos to and onboarding new Simplesat users and delivering a consultative and FUN onboarding experience.

The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and CRM systems.

Most communication is done through emails, zoom, and our Intercom support system. Both live chat and email.

You’ll work closely with the support team (helping users with their issues during onboarding and after account signup), and the product team (building new features, creating documentation, helping bring new features to market).

Position overview:

• Provide chat, email, and phone (Zoom) assistance to trialing and paying Simplesat customers.
• Assist customers with troubleshooting and app implementation.
• Work closely with the product team to stay knowledgeable about the product, and provide feedback about what our customers need.
• Help build and groom our growing knowledge base
• Reduce cancellations by working closely with active clients to ensure they’re maximizing the value they get out of Simplesat.

You gotta be:

• A great troubleshooter - Although some technical knowledge is required, the most important thing is to solve questions or problems logically and methodologically to find the best resolution.
• An effective English-speaking communicator - The majority of our customers are based in the major English countries (primarily USA). English fluency is a must to ensure effective communication.
• Someone who loves helping others - Your goal is not to close as many tickets as possible, it’s to help other human beings.